Shipping policy

Last updated: 8 October 2026

1. Shipping Information

We currently ship orders from Poland to destinations available at checkout.

Available delivery methods and shipping costs are displayed during the checkout process before you place your order.

We may use third-party delivery providers, including courier and parcel locker services, depending on the destination and delivery option selected by the customer.

2. Processing Time

Orders are normally processed and prepared for shipment within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays are processed on the next business day.

During periods of increased demand, promotions or other circumstances beyond our reasonable control, processing may take longer. If there is a significant delay, we will contact the customer using the contact details provided with the order.

3. Delivery Time

Estimated delivery times depend on the destination and the delivery method selected at checkout.

For deliveries within Poland, delivery will normally take approximately 1–3 business days after the order has been dispatched.

For international deliveries, delivery times may vary depending on the destination, carrier and local circumstances.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before the customer completes the order.

Any applicable shipping charges are shown separately from the product price.

5. International Orders

We may accept orders from customers outside Poland where delivery to the selected destination is available at checkout.

For deliveries outside the European Union, the customer may be responsible for customs duties, import taxes or other charges imposed by the destination country.

Windshirt is not responsible for delays caused by customs procedures or by authorities in the destination country.

6. Delivery Address

The customer is responsible for providing a correct and complete delivery address.

If an order cannot be delivered because the customer provided incorrect or incomplete information, any additional delivery costs may be charged to the customer, to the extent permitted by applicable law.

Once an order has been dispatched, changes to the delivery address may not always be possible.

7. Delayed or Lost Deliveries

If an order appears to be delayed, the customer may contact us at:

Email: windshirt.contact@gmail.com
Phone: +48 600 433 477

We will assist the customer in contacting the relevant delivery provider and tracking the shipment where possible.

Nothing in this Shipping Policy limits the customer's statutory rights in relation to delayed, lost or damaged deliveries.

8. Damaged Packages

If a package arrives visibly damaged, the customer should, where possible, document the damage and report it to the delivery provider and contact us as soon as possible.

If the product inside the package is damaged, defective or incorrect, the customer should contact us at windshirt.contact@gmail.com. We will handle the matter in accordance with applicable consumer protection laws and our Return Policy.

9. Delivery and Risk

For consumers, the risk of accidental loss or damage to the goods remains with Windshirt until the goods are delivered to the customer or to a third party designated by the customer, other than the carrier.

Nothing in this Shipping Policy affects any mandatory rights granted to consumers under applicable law.